ORDER QUESTIONS
Q: How to contact customer service?
A: Service Operation Hour:
Tel: 310-698-0200 (8:00am - 6:00 pm PST)
Tel: 310-668-1989, (310) 986-2543 (6:00pm - 8:00am PST)
Fax: 213-405-5091
Email: bestonshoes@yahoo.com
Q: What if the shoes don’t fit? Can I exchange them?
A: Just return the shoes and we will refund your money upon receiving the package. You can exchange them,however,there is a reshipping charge involved..
Q: What is the exchange charges:
A: Here the price chart for the size exchange:
$9.99 Package of 3 lbs and lighter
$14.99 Package of 3 – 6 lbs
$19.99 Package of 6 lbs above
Price calculated if the weight is more than 12 lbs.
Q: What is your return address?
A: Please insert the packing slip in the package whenever you want to return and write down the reason for your return. Return address is listed below:
Andrew Lu
19840 Pioneer Ave.,
Torrance, CA 90503
Q: Can you deliver to a PO address?
A: Yes,but we have an additional shipping charge of $4.99 for each order.
Q: Do you ship to APO, Hi, PR,FPO?
A: Yes,but we have an additional shipping charge of $9.99 for each order.
TECHNICAL QUESTIONS
Q: What is the difference between Patent, PU, Stretch and Leather material?
A: Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.
Q: How do you convert a man's shoes size to a lady's shoes size?
A: Shoes fit differently. Our best rule of thumb is a two-size increase. A man's 9 converts to a woman's 11. Please check our conversion chart for more information.
Q: How can I remove glue marks on the shoes?
A: Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.
Q: How can I clean a shoe in patent material that has been on display and collected dust?
A: Use Patent Glow, which is one of the accessory items we sell. Do NOT use water or alcohol as they may rid the material of its shininess.
Q: How can I change batteries on a light-up shoes?
A: Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back. 
|
